Hi all, We are having a strange issue & are trying to pinpoint what's causing it. It was just affecting 1 user & is now affecting 2.
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Users have a brand new Office 365 subscription. When the problem started, there was 1 user affected - andy@. The issue was (& still is), on Outlook 2016 on his Mac, when he starts composing an email to his colleague adrian@, Outlook will lock up forcing him to either force-quit it or let it quit & restart on its own. We narrowed it down to him only having to type the first 3 letters of Adrian's name ('adr') for it to happen.
We wasn't sure at first if it was just Adrian's address (or another Adrian) that was causing it but it almost appears to be typing 'adr' which only causes the issue. Andy said this all started happening after an Office 2016 update the day before.
This could be pure coincidence. Oh another development, we setup a brand new dummy user in their Office 356, added the account on 2016 on our Mac (same build as Andy & the other user) then tested composing. Typing 'adr' see's Adrian from the Global Address List of the company. & didn't freeze up. We tried the following things:. Send a test email to Adrian (contact found from Global Address List). Compose an email & send it by manually typing Adrian's full email (not using the one automatically found in the GAL).
Compose 2 emails & send to adrian@othercompany & adrian@anothercompany It still didnt freeze when trying 'adr' after this. We left the Mac for about 30 minutes & went back to it to see &.now freezes when you type 'adr'. Hi RGee, Well we have just made a brand new company in Office 365 with admin@ as the sole email account firstly.
We have tried emailing random adrian@ (outside of Global Address List) & 45 minutes later if we type 'adr' it is fine. We have now added adrian@ as a second mailbox but at the moment he is not yet showing up in the Global Address List for admin@, so just waiting for it to populate I think. Will then select adrian@ from the GAL when he eventually appears & email him, then wait 45 mins - if still OK, we will manually type the full address & email.then if STILL OK.hmmmm! Major process of elimination here! One thing we didnt do, is when we tested with a dummy user with their Office 365, we straight away emailed both adrian via selecting from the GAL & by typing it out fully, so we dont know which (if not both) caused the issue. Any solution here?
I am having the exact issue you are. It is the name 'Alessandra' that I have the issue with. As soon as I type 'ale' in the 'To:' field of a new message it freezes. Also if I select the address book icon it freezes as soon as I type the letter 'a'. This is on and Office 365 account.
Just upgraded my machine to a new Macbook Pro and did a clean install of Office 2016 as well. OS-X is 10.11.4. I was also having this issue on the previous Macbook Air and it only started happening recently.